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About Bicycle Information Filing

As a professional bicycle brand, CEAYA has received some feedbacks from buyers that their newly purchased bicycles have been stolen, however, the buyers suffer from the lack of original bicycle information, such as frame number, model name, photos, etc. It is very difficult to retrieve the stolen bicycles. Therefore, CEAYA brand came up with this solution to increase the probability of recovering the stolen bike.

Once you have received your ebike you can request your bike information to be filed here or check the information that has been filed.

  • If you need to file information please fill in: INFORMATION FILING APPLICATION FORM
  • If you need to check the success of the filing information please fill out: FILING INFORMATION ENQUIRY FORM

Privacy Note:
The information on file is only used to record information relating to the bike purchased by the user and to facilitate access to the information should the user need to use it. We will not disclose the information you have on file to any third party organisation or individual other than those authorised by the user or required by local law.
*Please refer to the Privacy Policy of www.ceayabikes.com for any other information that is not fully explained.

INFORMATION FILING APPLICATION FORM FILING INFORMATION ENQUIRY FORM

Frequently Asked Questions

What are the benefits?

In the event of special circumstances (e.g. bike theft) where you need to use the information about your bike for the purpose of recovering it, you can use this page to search for the corresponding frame number information and vehicle model information.

Is there a fee?

This is a public service initiative of the CEAYA brand.
The purpose is to provide users with free bicycle information search service, which helps to reduce the occurrence of bicycle theft and increase the probability of recovering the bicycle after theft, thus reducing the loss of users. We do not charge any fees.

Does it have to be filed?

In order to cope with contingency, we recommend that you submit information to apply for a bicycle information filing as soon as possible after you receive your bicycle.
Of course, this is not necessary, and you can choose not to use the service and keep the bike information yourself without applying for a bike information filing with us.

Who submits the information will be accepted?

Bicycle information from any brand or purchasing source will be accepted.

How long will the information be kept?

We have different retention programmes for different users:
1. CEAYA branded bikes: lifetime
2. Bicycles sold by www.ceayabikes.com: Lifetime.
3. bikes of other brands or purchased from other sources: 2 years

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